Help Desk Solutions

 Answers to frequently asked questions.

"I can't login to the Portal"

    First, check to make sure you are using the correct set of credentials.  Once you register with the Learning Portal, you will end up with two(2) sets of login credentials.  One for the NSLT website, and one for the Learning Portal.   

If you are seeing the NSLT login screen, you should be using your NSLT login credentials.   Your UserID is the email address you listed when you registered for the NSLT website and the Password was emailed to you in your initial email from the NSLT website.  Check your spam folder if you don't see the email from the NSLT containing your login credentials.

    

If you are seeing the Learning Portal login screen, you should be using your Learning Portal login credentials.  Your UserID and Password was generated by the Portal system and included in the email from the Portal at the time you registered for the Learning Portal (this UserID is NOT your email address).  Check your spam folder if you don't see the email from the Learning Portal containing your login credentials.

 

"I am getting an "X" next to the module instead of the completion check mark"

If you are on a MAC:

Do NOT use Safari to access your learning lessons!

The recent update to the Safari browser has caused an interruption with our portal communication. This will cause your module lessons to not record as completed and you will get an X next to the module instead of the completion check mark.

Please use a different browser to access the learning portal! (i.e. Chrome, Opera, etc.)

If you are using a PC:

This "X" is an indication that you did not reach the end of the lesson.  Please click the green play button for that lesson and continue the lesson until you get to the final slide that instructs you to close the lesson.


"What happened to the sound?"

All of the information in our modules are written on the screen, so sound is not necessary to complete the tutorials. Learning scores improved for students who read the information, versus students who listened to the information. Furthermore, the sound files in our modules have been disabled so schools can use the modules in the classroom without having the sound play on every computer in the room. However, our modules are programmed to work with apps that do text-to-speech. Most visually impaired students have this app installed on their computer. This is why you may hear sound for the modules when you are working on your school's computer or a friend's computer, but not hear sound when you are working on your personal computer.

"I’ve registered and asked for a password reset but nothing is sent to me."

    The email from the Learning portal with your login credentials is probably in your Junk Mail folder. Sometimes the school's email system filters it as spam.  

"I get an error message that the module is already open, yet it is not."

This issue is created by your browser failing to clear its cache from the prior module.  You can either: 1) clear your browser cache, or 2) access the portal through a different browser. 


"What is a Digital Badge?"

"How do I access the Learning Portal?"


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