Help Desk Solutions

 Answers to frequently asked questions.

"I can't login to the Portal"

    First, check to make sure you are using the correct set of credentials.  Once you register with the Learning Portal, you will end up with two(2) sets of login credentials.  One for the NSLT website, and one for the Learning Portal.   

If you are seeing the NSLT login screen, you should be using your NSLT login credentials.   Your UserID is the email address you listed when you registered for the NSLT website and the Password was emailed to you in your initial email from the NSLT website.  Check your spam folder if you don't see the email from the NSLT containing your login credentials.

    

If you are seeing the Learning Portal login screen, you should be using your Learning Portal login credentials.  Your UserID and Password was generated by the Portal system and included in the email from the Portal at the time you registered for the Learning Portal (this UserID is NOT your email address).  Check your spam folder if you don't see the email from the Learning Portal containing your login credentials.

 

"I am getting an "X" next to the module instead of the completion check mark"

This "X" is an indication that you did not reach the end of the lesson (think of it as a bookmark, holding your spot so you can come back).  Please click the green play button for that lesson and continue the lesson until you get to the final slide that instructs you to close the lesson. 

If you already have a green completion check mark, you can either ignore the "X" or click on the "X" and cancel the module.  Your completion check mark will not be lost.


"I’ve registered and asked for a password reset but nothing is sent to me."

    The email from the Learning portal with your login credentials is probably in your Junk Mail folder. Sometimes the school's email system filters it as spam.  

"I get an error message that the module is already open, yet it is not."

This issue is created by your adblocker.  You need to disable your adblock program so that it stops interfering with the learning portal communication.


"What is a Digital Badge?"

"How do I access the Learning Portal?"

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