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Help Desk Solutions

Answers to frequently asked questions.

"I can't login to the Portal"

    First, check to make sure you are using the correct set of credentials.  Once you register with the Learning Portal, you will end up with two(2) sets of login credentials.  One for the NSLT website, and one for the Learning Portal.   

If you are seeing the NSLT login screen, you should be using your NSLT login credentials.   Your UserID is the email address you listed when you registered for the NSLT website and the Password was emailed to you in your initial email from the NSLT website.  Check your spam folder if you don't see the email from the NSLT containing your login credentials.

image of login screen

If you are seeing the Learning Portal login screen, you should be using your Learning Portal login credentials.  Your UserID and Password were created by you when you registered and included in the email from the Portal at the time you registered for the Learning Portal.  Check your spam folder if you don't see the email from the Learning Portal containing your login credentials, but you shouldn't need this email to log in, since you were the one that created the username and password.

 learning portal login screen

"I am getting an "X" next to the module instead of the completion check mark"

This "X" is an indication that you did not reach the end of the lesson (think of it as a bookmark, holding your spot so you can come back).  Please click the green play button for that lesson and continue the lesson until you get to the final slide that instructs you to close the lesson. 

If you already have a green completion check mark, you can either ignore the "X" or click on the "X" and cancel the module.  Your completion check mark will not be lost.


"I’ve registered and asked for a password reset but nothing is sent to me."

    The email from the Learning portal with your login credentials is probably in your Junk Mail folder. Sometimes the school's email system filters it as spam.  

"I get an error message that the module is already open, yet it is not."

This issue is created by your adblocker.  You need to disable your adblock program so that it stops interfering with the learning portal communication.


"Issues with Safari Browser"

Due to communication issues caused by the recent updates with the Safari browser for MACS, the learning lessons may stall or fail to fully load.  Please use Chrome or Opera browser when accessing the learning portal on a MAC.


"Issues with Modules Getting Stuck"

Only open 1 module at a time. If you leave a Knowledge Check to use another window, your cursor will disappear. Before you can type in an answer or equation, you will need to click where you need the curser to be. You must type the correct uppercase or lowercase letters as it was taught to you in the lesson. Using lowercase letters when it should be uppercase will cause nothing to advance. Also, if your answer is typed wrong and you erase it to retype it in correctly, the screen doesn't advance. It will appear to be stalled. The program has not accepted the number of keystrokes used in this process. If this occurs, exit the test and reload it.


"What is a Digital Badge?"

"How do I access the Learning Portal?"

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