Many law firms have created client development teams in the hopes that this team might be the best tool available to drive revenues and offer a more client-centric approach. However, as client demands continue to grow, your ability to understand the expectations of the client development team and find a way to measure their success is critical to future growth.

I moderated this panel at Legalweek 2023 alongside Jardanian Josephs, Global Director of Legal Operations at Reed Smith, and Justin Hectus, CIO at KP Labs and Kessal, Young & Logan. Read below for our key insights into defining success in client development for your own team — using lessons learned from the software world.

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