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The legal industry, with its intricate issues, fluctuating laws and regulations, and evolving client demands, has traditionally thrived on predictability and expertise. As globalization and digital transformation ever-increasingly intertwine, however, the complexities faced by modern law firms have grown exponentially.

Today’s legal clients not only seek proficient legal counsel — they also demand transparency, efficiency, and palpable value in every interaction. In this environment, the practice of law is no longer just about arguing cases or drafting contracts. It’s about navigating a labyrinth of tasks, timelines, and resources, all while ensuring top-notch service delivery that satisfies clients.

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The last few years have seen rapid advancements in technological solutions across industries in response to the global pandemic and increasingly remote-friendly work culture. The legal industry is no different, as many technologies such as AI, remote depositions, and digital reporting now factor into routine litigation in 2023.

In the 2023 Litigation Support Trend Survey, U.S. Legal Support asked lawyers and legal professionals what technology trends they observed in 2023, and how they expect their use of technology to change in 2024.

Now, the results are in—check out the findings below.

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In-house legal departments have long been resistant to and risk-averse about automation, but the effects of the pandemic forced many to shift gears in 2020 and pursue — or at least actively consider — more extensive automation of certain legal activities, especially those around major corporate transactions. The challenge now is deciding which technologies to embrace to drive real business outcomes.

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Emails, matters, contacts and calendars are essential components to your life as a legal professional. So, how do you manage these critical elements on a daily basis to supercharge your time and productivity?

Many legal professionals are looking for a way to get a matter-centric view in their daily work, and the reality is that it is hard to do without the right tools. A dedicated software solution is essential, serving as a centralized hub for storing your emails, matters, contacts, calendars and other matter-related data. This empowers you to effortlessly monitor updates and engage in real-time collaboration with your team members.

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Many law firms have created client development teams in the hopes that this team might be the best tool available to drive revenues and offer a more client-centric approach. However, as client demands continue to grow, your ability to understand the expectations of the client development team and find a way to measure their success is critical to future growth.

I moderated this panel at Legalweek 2023 alongside Jardanian Josephs, Global Director of Legal Operations at Reed Smith, and Justin Hectus, CIO at KP Labs and Kessal, Young & Logan. Read below for our key insights into defining success in client development for your own team — using lessons learned from the software world.

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When it comes to payments, is your firm giving clients the flexibility they desire and deserve? Electronic payments are essential if you want to provide an excellent client experience while increasing your firm’s efficiency and revenue.

The way that people want to pay for things—from everyday items to legal services—has shifted. In fact, according to the 2021 Legal Trends Report, the majority of consumers prefer electronic payment methods, with online payments being consumers’ top choice (66%), followed by automated payments (61%) and payments via mobile apps (61%).

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Two legal companies that are leaders in document and contracts technology, Zuva and Litera, revealed today that they have developed a multi-level document classification taxonomy for use by legal professionals and companies, and that they have contributed the taxonomy to the SALI Alliance, a group working to standardize legal data, to make it available on an open-source basis.

In addition, the document classifier they developed, which includes 225 document classifications, is available immediately through Zuva’s API offering.

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Do you need legal writing tools for day-to-day working life? The truth is, if you’re in the legal profession, you’re probably already a pretty good writer.

Our jobs are so word-intensive that you really can’t make it all that far in the law if you aren’t a natural wordsmith. That said, we can all use a helping hand from time to time.

The good news is, in this day and age — there’s an app for that! Below you’ll find our 15 favorite legal writing tools that will not only simplify your life but improve your writing as well.

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Technology plays a huge role in the modern practice of law. Modern technology tools assist with becoming more effective and efficient in the discovery process of litigation. They also assist in firm management and trial presentation.

How are you using technology to assist in your discovery process?

Let’s discuss some of the tools that can be extremely valuable during discovery.

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LexisNexis® Legal & Professional, calling itself a leading global provider of information and analytics, announced general availability of Lexis+ AI™ for U.S. customers, a generative AI solution designed to transform legal work. Lexis+ AI delivers trusted results in a familiar, easy-to-use interface with linked hallucination-free legal citations that combine the power of generative AI with proprietary LexisNexis search technology, Shepard’s® Citations functionality, and authoritative content.

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